Shipping policy
Shipping Policy
At Koru Goods, we aim to get your order to you as quickly as possible.
Shipping Rates
We offer the following shipping rates for New Zealand orders:
- Standard Shipping — $10.00 NZD
- Free Shipping — on orders over $110.00 NZD
Order Processing
Orders are processed before being shipped. Processing times can vary depending on product availability and order volume.
Delivery
Delivery times can vary depending on the destination, shipping method, carrier delays, public holidays, weather, and other circumstances outside our control. We do not guarantee a specific delivery date.
Tracking
Where tracking is available, tracking information will be provided after your order has been shipped. Tracking information may take some time to update after dispatch.
Customs and Import Charges
Customers may be responsible for customs duties, taxes, or other import charges that apply in their destination country.
Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address at checkout. Delays or failed deliveries caused by incorrect or incomplete address information may not be eligible for a refund or replacement.
Lost, Damaged or Delayed Orders
If your order is lost, arrives damaged, or is significantly delayed, please contact us at korugoodsnz@gmail.com with your order number and relevant information. We will investigate and, where applicable, work with our shipping provider and fulfilment partner to resolve it.
Contact Us
For questions regarding shipping or your order, please contact us at: korugoodsnz@gmail.com
Koru Goods