Where do we ship?
We currently ship within New Zealand only. We’re a proudly NZ-owned business focused on serving Kiwi customers.
Shipping costs
Standard shipping is $10 NZD for orders under $110 NZD. Shipping is free for orders of $110 NZD or more. You’ll see the applicable rate at checkout before you pay.
Order tracking
Once your order has been dispatched, you’ll receive a confirmation email with tracking information.
Returns & Refunds
Problems with an order
If your order arrives damaged, faulty, incorrect, missing an item, or significantly different from its description, contact us as soon as possible through our Contact page. Include your order number and photos or videos where possible. We’ll review the issue and, where appropriate, arrange a replacement or refund.
Change-of-mind returns
We generally don’t accept returns or refunds simply because you changed your mind, no longer want the product, or ordered the wrong item. This doesn’t affect any rights you may have under New Zealand consumer law.
Return condition
If we approve a return, the item should be unused and in its original packaging unless it is faulty or we agree otherwise. We’ll provide return instructions after reviewing your request.
Refunds
If a refund is approved, it will normally be issued to the original payment method. Processing times can vary depending on your payment provider.
Questions?
Have a question about shipping, returns, or an order? Contact us at korugoodsnz@gmail.com. We aim to respond within 1–2 business days, Monday to Friday, NZT.