FAQ

Frequently Asked Questions

What is Koru Goods?

Koru Goods is a New Zealand-owned online store offering premium, practical products for everyday life. We carefully select every product we carry — if we wouldn’t use it ourselves, we won’t sell it.

Where do you ship?

We currently ship within New Zealand only. We’re focused on delivering a great experience to Kiwi customers first and foremost.

How much does shipping cost?

Shipping is calculated at checkout based on your location and order size. You’ll see the exact cost before you confirm your order — no surprises.

How can I track my order?

Once your order has been dispatched, you’ll receive an email with your tracking number. Use it to follow your delivery right to your door.

Can I change or cancel my order?

If you need to make a change, contact us as soon as possible at korugoodsnz@gmail.com We process orders quickly, so we can’t guarantee changes once an order has been dispatched.

What if my order arrives damaged or faulty?

Please contact us at korugoodsnz@gmail.com with your order number and photos or videos showing the issue where possible. We’ll review the issue and, where appropriate, arrange a replacement or refund. This does not affect any rights you may have under applicable New Zealand consumer law.

What is your return policy?

We generally do not accept returns or refunds simply because you changed your mind, no longer want the product, or ordered the wrong item. If your order arrives damaged, faulty, incorrect, missing an item, or significantly different from its description, contact us at korugoodsnz@gmail.com with your order number and photos or videos where possible. We’ll review the issue and, where appropriate, arrange a replacement or refund. This does not affect any rights you may have under applicable New Zealand consumer law. For full details, see our Shipping & Returns page.