Frequently Asked Questions
What is Koru Goods?
Koru Goods is an online store offering carefully selected products designed to be useful, stylish, and worth having.
Where do you ship?
We currently ship to customers in New Zealand. Shipping availability may vary depending on the product.
How long will my order take to arrive?
Delivery times vary depending on the product and where it is being shipped from. Estimated delivery times are shown at checkout.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number by email when tracking is available.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.
What if my order arrives damaged?
We’re sorry! Contact us with your order number and clear photos of the damaged item, and we’ll look into it for you.
What is your return policy?
If you’re not happy with your purchase, please contact us within the timeframe stated in our return policy. Items must meet the conditions outlined in our policy.
Is my payment information secure?
Yes. Payments are processed through secure payment providers, and we do not directly store your full payment details.
How can I contact Koru Goods?
If you have any questions, simply contact us through our contact page or email us. We’re happy to help.